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Privacy Policy

Financial Mind (PTY) LTD (“Financial Mind”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our users, learners, and clients. This Privacy Policy outlines how we collect, use, process, store, and protect your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

 

1. Scope and Legal Disclaimer

This policy applies to all individuals accessing our website, enrolling in our learning programmes, or interacting with our training platforms.

 

Legal Disclaimer: All learning programmes, courses, and materials provided by Financial Mind (PTY) LTD are strictly for educational and continuous professional development (CPD) purposes only. Nothing contained on our platform or in our course content constitutes legal, tax, investment, or financial advice under the Financial Advisory and Intermediary Services (FAIS) Act, 37 of 2002, or as regulated by the Financial Sector Conduct Authority (FSCA).

2. Information We Collect

We collect personal information necessary to deliver accredited educational solutions, manage user accounts, process payments, and fulfill regulatory CPD reporting obligations.

 

  • Identity & Contact Data: Full names, South African ID or passport number, email address, phone number, physical address, employer details, and professional body membership numbers (e.g., FPI numbers for CPD accreditation).

     

  • Billing & Financial Data: Payment history and transaction references. Note: Full credit card numbers and banking credentials are processed directly by our secure third-party payment gateways (Yoco and Peach Payments) and are never stored on Financial Mind’s servers.

     

  • Learning & Technical Data: LMS login credentials, course progress, assessment results, attendance records, IP address, device type, browser information, and activity logs via our learning management platform.

     

3. Purpose of Processing

Your personal information is collected and processed for the following purpose-driven grounds:

 

  1. Course Administration & Certification: Enrolling learners, tracking course completion, issuing certificates of attendance/completion, and issuing accredited CPD points.

     

  2. Regulatory Reporting: Reporting CPD hours and attendance records to relevant professional bodies (such as the Financial Planning Institute of Southern Africa – FPI) and complying with statutory record-keeping requirements.

     

  3. Payment Processing: Facilitating transactions for course enrollments through secure gateways.

     

  4. Platform Security & Communication: Managing MoodleCloud LMS access, sending administrative notices, delivering Security Awareness Training (SAT), and responding to user queries.

     

4. Processing via Third-Party Service Providers

Financial Mind utilizes trusted third-party service providers to host, run, and support our educational operations. Information is shared only to the extent required to perform specific functions:

 

ProviderPurposeData Handled

MoodleCloudHosted Learning Management System (LMS)Account credentials, assessment scores, course progress, activity logs

Peach Payments & YocoPayment GatewaysTransaction metadata, billing details, payment status

FPI & Professional BodiesCPD Accreditation & VerificationFull names, ID numbers, FPI membership details, completed CPD credits

All third-party vendors are subject to data protection agreements ensuring compliance with POPIA standards.

 

5. Cross-Border Data Transfers

Where third-party service providers (such as cloud hosting infrastructure like MoodleCloud) store or process data outside South Africa, Financial Mind ensures that such transfers comply with Section 72 of POPIA. We verify that transborder entities operate in jurisdictions with substantially similar data protection laws or bound by binding corporate agreements requiring equivalent security.

 

6. Data Security Measures

We maintain robust administrative, technical, and physical security measures to prevent unauthorized access, loss, misuse, or alteration of personal information:

 

  • SSL/TLS encryption across all web forms and LMS interactions.

     

  • Secure role-based access controls restricted to authorized staff and SMEs.

     

  • Regular security awareness training and system auditing.

     

7. Data Retention

Personal information is retained only as long as necessary to fulfill the educational purposes outlined or to comply with statutory and regulatory obligations:

 

  • CPD & Attendance Records: Retained for a minimum of 5 years to satisfy FPI audit requirements.

     

  • Financial Transaction Records: Retained for 5 years in compliance with South African tax and company laws.

     

  • Inactive User Accounts: Archived or anonymized after 3 years of continuous inactivity, unless required otherwise by law.

     

8. Your Data Protection Rights

Under POPIA, you have the following rights regarding your personal information:

 

  • Right to Access: Request a copy of the personal information we hold about you.

     

  • Right to Rectification: Request correction or updating of inaccurate, incomplete, or out-of-date information.

     

  • Right to Object / Erasure: Object to processing or request deletion of personal information, subject to statutory retention obligations (e.g., mandatory CPD or financial records).

     

  • Right to Lodge a Complaint: Submit a complaint to the Information Regulator (South Africa) if you believe your privacy rights have been infringed.

     

9. Contact Details

For any privacy inquiries, requests to access or correct data, or questions regarding this policy, please contact our Information Officer:

 

  • Entity Name: Financial Mind (PTY) LTD

     

  • Registration Number: (Insert Company Reg Number)

     

  • Email: privacy@financialmind.co.za

     

  • Postal/Physical Address: (Insert Office Address)

     

Information Regulator (South Africa):

 

Website: https://inforegulator.org.za

 

General Enquiries: enquiries@inforegulator.org.za

 

Complaints: POPIAComplaints@inforegulator.org.za

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